Users

Users are an optional layer of Keues to control who can access each counter and keep a record of who performs each action.

Users are optional

Keues works without creating any user. You can deploy the system, create locations, counters, queues and flows, and issue tickets with no account created at all.

The devices (ticket machine, monitor and counter) work exactly the same without users. You only need accounts if you want access control or traceability.

What they are for

• Access control: restrict which users can operate each counter.
• Traceability: know who called, transferred, served or cancelled every ticket.
• Organization: each user belongs to a location and can be grouped into groups.

User fields

Field	Description
Name	Name of the person or account.
Email	Used to sign in and to recover the password.
Password	Access credential.
Location	Location the user belongs to.
Enabled	A user can be disabled without deleting it: they can no longer sign in, but their history is kept.

In the dashboard you see every user with their status and creation date, and you can enable or disable them at any time.

User groups

Users can be grouped to assign permissions to several of them at once. See Groups.

Counter access

Each counter can have authorized users and groups. If a user without access tries to operate a counter, the action is denied. This way you decide who works at each desk.

Traceability

Every ticket keeps its history: who created it, who called it, who it was transferred to and who served it, with the time of each step.

Signing in

On first launch the first administrator of the system is created (see Installation). From then on:

• The administrator can create, edit, enable or disable users and groups.
• Each user signs in with their email and password.
• If SMTP email is configured, the password can be recovered by email.

When a counter requires authorization, the app asks you to sign in before you can operate it.